Peace of mind for our customers throughout your entire project.

Insurance backed guarantee with 10 year warranty


An Insurance Backed Guarantee (IBG) is valuable protection for our company and customers. An Insurance Backed Guarantee boosts our consumer confidence, as homeowners know that they are protected in the unlikely event of your company ceasing to trade.

If, due to the liquidation, receivership, administration or winding up of our business due to bankruptcy, state retirement or death of the principal(s), the company no longer exists, faults appearing after we cease to trade will be covered by the Insurance Backed Guarantee.

The Insurance Backed Guarantee is available for a period up to 10 years and is backed by a UK authorised insurer.

If you are replacing your windows and doors to your property you should insist that the company you contract to do the work can offer you an (IBG) If they cant dont take the risk! you may be left with expensive repair costs.



Press Release

Good news for consumers as Mates Rates Ltd windows & Doors celebrates achieving sought-after membership

Mates Rates Ltd is delighted to announce that it has been granted a Consumer

Protection Association (CPA) membership license.

The CPA is a national organization that has been protecting consumers for over twenty years and is recognized as the number one organization for protecting property owners when they make a major home improvement purchase.

The organization was launched to combat the problems that arise when a company goes out of business, whilst carrying out home improvement work for a consumer. This would often leave consumers out of pocket, see them lose their deposit or left to deal with a product that develops a fault but for which no guarantee is in place because the company is no longer around.

But when purchasing from a CPA accredited firm, consumers can eliminate this risk by ensuring they apply for both the deposit and guarantee insurance.

Consumers also know that when purchasing from a CPA licensed member, they can protect their deposit payment and guarantee in the unlikely event of the installer entering liquidation or bankruptcy.

Only companies that can demonstrate best-practice; high-levels of craftsmanship; and a history of first class customer service are accepted to join the organization, following a rigorous vetting process.

The CPA also asks consumers applying for work carried out by a CPA member to complete a survey and rate the company on a number of factors. This helps the CPA to evaluate the performance of the member, so that potential customers can have access to feedback as to how the company have performed in the past.

On being awarded membership, John Frew, MD of Mates Rates Ltd said: “We’re over the moon to have become members of the CPA. This says a lot about our company as only the best are afforded membership.”

Jeremy Brett Director of CPA comments: “Mates Rates Ltd have demonstrated that they are a quality company and will give their customers a first class service. We’re delighted to welcome them to the Consumer Protection Association. CPA membership makes it easy for the homeowner as they know they are buying into quality and that their money and livelihood is protected.”